Below is the response I received from a CVS Customer Relations Representative:
"Thank you for your e-mail regarding your thoughts on our new pharmacycommercials for CVS/pharmacy. The pharmacists in the commercials areactual CVS pharmacists sharing their stories of experiences they havehad with our customers. I am sorry to hear you have not had such apositive experience, and I apologize for any inconvenience.We appreciate the time that you have taken to express your thoughts onour company. At CVS, customer input plays an important role ininfluencing how we run our business. Therefore, I have advised theappropriate departments of your comments. We value your patronage and look forward to serving you again soon."
Sincerely,Melissa PinaCustomer Relations Representative